The Journey to You

More than just shipping. It’s a transition of energy.

Bracelet with crystals next to a smoking incense stick

The Ritual: Clearing the Static

Before a talisman begins its journey to you, it must be reset.

I don't just "process" orders — I cleanse them.

Using traditional smoke or sound vibration, I clear any energetic static the materials picked up during creation.

Each piece is hand-packed within 3–5 business days. Your talisman leaves my studio energetically neutral — ready to imprint solely with your frequency.

Person tying a string around a wrapped package with a 'Thank you' card

The Packing: Zero Plastic, Infinite Life

Luxury shouldn't cost the Earth. My packaging is 100% plastic-free and biodegradable, designed to be reused, not refused.

Nothing ships inside a poly mailer, bubble wrap, or printed tissue — the three plastic layers most "conscious" brands quietly still use.

The Holder is a Coaster: Your jewelry rests on a custom fabric pad, made to be reused as a tea coaster for your daily grounding rituals.
The Note is Alive: Your collector's note is printed on handmade mint seed paper. Don't throw it away — plant it in soil, water it, and watch new life sprout.
The Promise: Everything returns to the earth without a trace.

Packing the box into a paper bag to prepare for shipping

The Crossing: A Conscious Journey

Transit: 7–20 days depending on destination and method.

Your talisman travels tracked via eco-logistics — across oceans, across borders, to find you.

Free shipping on orders over $150, US and international alike. You'll receive a tracking number the moment your package departs.

International orders ship DDU — buyers in the EU, UK, Canada, and other destinations may be charged local VAT or import duty by the carrier at delivery, per your country's customs law.

In a world of "next-day delivery," I ask for the grace of patience.

The Specifics

Everything I'd want to know before I bought from a small maker — costs up front, status mid-transit, resolution if something breaks. Open only what's relevant to you.

Section I

Rates & Processing

Costs, timing, and what crosses a border.

Processing time

Each piece is hand-made to order within 3–5 business days before shipping. Transit time (7–20 days) is on top of that.

US shipping rates

Free Tracked Shipping — orders $150+ (7–15 days)
Tracked Priority — $9.90 (0–1 lb) / $15.90 (1–5 lb) / 7–15 days
Tracked Standard — $6.90 (0–5 lb) / $19.90 (5–70 lb) / 10–20 days

International shipping rates

Free Tracked Global — orders $150+ (10–20 days)
Tracked Global Standard — $15.90 (0–5 lb) / 10–20 days

Duties & import taxes (international)

Orders ship DDU (delivered duties unpaid). Buyers in the EU, UK, Canada, Australia, and other destinations may be charged local VAT or import duty by the carrier at delivery, per local customs law. Charges vary by destination.

Section II

Tracking & Changes

What to do while your piece is on the way.

Tracking

Every order ships with tracking. You'll receive a tracking number by email at dispatch, or use the tracking portal at any time.

Address changes

I can adjust your shipping address within 24 hours of order confirmation. After that, I've already begun hand-packing. Email hello@alaluck.com as soon as you notice.

Section III

If Something Goes Wrong

Founder-led buyer protection, in three scenarios.

Lost in transit

Every à la luck piece is one of one. In the rare event a package is lost in transit — tracking stalled or never marked delivered — we will reach out personally to find the right resolution with you. Because no two pieces are identical, any replacement will be made in the same family — a new piece carrying the same intention — and we ask for 4–6 weeks to bring it to you.

If tracking shows Delivered but the package isn't there, please file a claim with the carrier first — the carrier's proof-of-delivery photo confirms the drop-off location and is the starting point for any investigation. Email me the claim reference and I'll help from there.

Damaged in transit

If your piece arrives damaged in transit, email me within 14 days of delivery with photos of both the outer package and the piece. These help me file a claim with the carrier — and let me arrange a reship or equivalent refund.

Questions

Every shipping question reaches me directly. Write to hello@alaluck.com — not a support desk, just me.