Returns, arrival issues & repairs

Start with what happened.

A change of mind is not handled like transit damage, and ordinary wear is not reviewed like a structural issue. Choose the closest route; Yifeng will review the exact piece and circumstances.

A carefully prepared à la luck parcel at arrival

One global starting point

Arrival and structural issues are reviewed wherever you live.

Change-of-mind rights depend on destination, so regional wording appears only after that route is selected. A faulty, misdescribed, wrong, or transit-damaged piece is reviewed separately in every region. Do not send anything back before the studio confirms the route.

Read the complete Refund Policy →

Choose what happened

Which route is closest?

The next guidance changes with your answer. Your selection is included with the form.

Destination check

Change-of-mind rules are regional.

Where was this order delivered?

EU or UK: eligible customers may request a change-of-mind return within 14 days of delivery. The piece must be unworn, in original condition, and returned with its original packaging. The buyer pays return shipping; customized or size-modified pieces are final sale.

Other destinations: change-of-mind purchases are final. This does not remove the separate review route for faulty, misdescribed, wrong, or damaged items.

Arrival issue

Keep the parcel exactly as it arrived.

Photograph the outer parcel, shipping label, internal packing, complete piece, and the problem in close view. Keep every loose part. Submit the order number and short account below; then reply to the studio email with the photographs.

Later problem or repair

Pause wear and keep every component together.

Describe when you noticed the change and whether the piece met water, impact, pressure, or a snag. A photograph helps Yifeng separate a construction issue from ordinary wear before discussing repairability, timing, material changes, or cost.

Need to send photographs? Submit this first, then reply to the confirmation or email hello@alaluck.com with the same order number.

No automatic promise before inspection

Repairability, replacement materials, timing, cost, and return eligibility depend on the exact construction, condition, destination, and current policy. The studio will explain the available option before work begins.